Session Metrics
At the top of the dashboard, a quick-glance summary provides the real-time status of your call volume:Total Calls
The cumulative number of all call sessions.
Completed
Calls that successfully reached their natural conclusion.
Failed
Calls that dropped, failed to connect, or encountered an error.
In Progress
Live calls currently being handled by your agents.
Call Channels
Agni consolidates traffic from multiple channels into a single view. You can filter the main table using the quick tabs above the list:Web
Calls initiated directly through your embedded Agni web widget.
Inbound
Phone calls received by your provisioned Telephony numbers.
Outbound
Phone calls initiated by your agents (e.g., via campaigns or API triggers).
Call Data & Insights
For every session, the table captures granular data to help you evaluate agent performance and customer sentiment:- Caller: The phone number or web session ID of the user.
- Status: The current state of the call (e.g., Completed, Failed, In Progress).
- Channel: The origin of the call (Web, PSTN, SIP).
- Duration: The total length of the conversation.
- Sentiment: An AI-generated assessment of the caller’s mood (e.g., Positive, Neutral, Negative) determined by post-call analysis.
- Agent: The specific AI agent that handled the interaction.
- Time: The timestamp of when the call was initiated.
Search, Filter, and Export
To manage large volumes of call data, utilize the toolbar located above the table:Date Range & Filters
Narrow down your view by selecting specific timeframes (e.g., Today, Last 7 days) or applying advanced filters to isolate calls by status or sentiment.